FAQ & Help Center
Answers for OEM & ODM Cooperation
Clear information about cooperation models, customization options, samples & MOQ, production lead time, quality control, certificates, payment terms, packaging, shipping, and after-sales support.
Is Sculpt Parco a manufacturer or a trading company?
We operate our own beauty device manufacturing facilities, and we also cooperate with specialized partner factories for selected product lines. This helps us provide more complete and professional solutions.
Who are your main customers (brands / clinics / distributors)?
We serve brand owners, distributors, beauty salons, clinics, and medical spas. We support distributors with hardware + software customization, and we can provide free logo customization for professional customers.
Do you support OEM, ODM, or hybrid cooperation?
Yes. We support OEM, ODM, and hybrid cooperation models depending on your customization depth and market strategy.
Can we sign an NDA or other confidentiality agreement?
Yes. We can sign an NDA and confidentiality agreements. For exclusive distributors, we protect your market interests and your customer information.
Do you support long-term cooperation or exclusive distribution?
Yes. We support long-term cooperation, regional agents, and exclusive partnerships based on mutual agreement.
What can be customized (logo, design, language, functions)?
We support logo customization, housing style/color, operation languages, UI interface design, and functional configuration (multi-handpiece or multi-module combinations).
What logo methods do you support? Is logo-only customization free?
We support silk-screen logo on the housing, UI/interface logo, and crystal sticker logos. Logo-only customization is free of charge.
Can you customize housing color, materials, or the full exterior design?
Yes. We support color customization, material adjustments (where applicable), and exterior design updates to match your brand positioning.
Can you customize system language, UI, or parameter settings?
Yes. We can customize the operation language, UI layout, and parameter settings depending on the device model and configuration.
Do you support multi-function combinations and multiple handpieces?
Yes. We support customized function combinations, multi-handpiece systems, and modular configurations for different markets.
Can you develop a private mold? What is the typical timeline?
Yes. Private mold development is supported. The timeline is usually 1–3 months and depends on order quantity and distributor capability.
Can I get a sample before placing a bulk order?
Yes. We offer a supportive sample policy with discounted pricing. Samples are not free.
Can the sample include logo or basic customization?
Yes. Samples can include logo, interface, or basic customization depending on your requirements.
Will the sample match bulk configuration and quality?
Yes. Sample configuration and quality are consistent with mass production.
What is the sample lead time and cost?
Sample lead time and cost depend on model configuration and customization depth. We confirm the policy after reviewing your project details.
What is the MOQ for beauty devices?
For trial orders, we support 1 piece. For deeper customization projects, MOQ is evaluated case by case.
Do you support small trial orders or mixed models?
Yes. We support small trial orders and mixed model orders to help you test the market.
Does customization depth affect MOQ?
Yes. Logo-only customization is flexible, while deeper changes (UI, function combination, private mold) may require higher quantities.
What is the lead time for standard vs. customized machines?
Standard models: typically 3–5 days after payment. Customized models: usually 15–30 days depending on requirements.
Can you provide production progress updates?
Yes. We provide updates for key nodes such as mold schedule, software/UI customization, logo confirmation, and production progress.
Do you support rush production?
We can coordinate rush production within a controllable range. For holidays or force majeure events, we recommend preparing inventory in advance.
What QC and testing process do you use?
We monitor all production stages, run three QC lines, and conduct a final 72-hour aging and continuous operation test plus appearance checks before shipment.
Do you test every device before shipment?
Yes. Each unit is tested for functions and aging/continuous operation.
Can you provide test videos or inspection records?
Yes. We can provide videos, photos, and inspection records before shipment.
Do you support third-party inspection?
Yes. We support photo/video inspection and third-party inspection based on your requirements.
Do you have CE, RoHS, FDA certificates? Can you support certification for customized models?
We have CE, RoHS, and FDA certificates for selected models, and we can support certificate registration or updates for customized projects depending on target markets.
Can you provide certification files for customs clearance?
Yes. We can provide the related certification documents for customs clearance and sales channels.
Can you update certificates for different countries?
Yes. We can support certificate updates or additions depending on the market requirements.
What is your pricing basis?
Our quotations are typically based on EXW factory price. Pricing depends on configuration, customization depth, and order quantity.
Are customization, packaging, or certificates charged separately?
Some items are free (such as logo-only customization), while other items may be charged depending on complexity.
Do you offer EXW / FOB / CIF / DDP quotations?
Yes. We can provide quotations under different Incoterms based on your shipping plan. EXW is the most common base option.
Do you support tiered pricing for bulk or long-term cooperation?
Yes. Bulk orders and long-term cooperation projects can receive tiered pricing.
What payment methods do you support?
We mainly support bank transfer (T/T).
What are your typical payment terms?
Standard terms are full payment. For special machines/projects, we can discuss deposit + balance depending on cooperation needs.
Do you support PayPal or credit cards?
Currently, our standard payment method is T/T. We may add more flexible methods in the future.
What packaging do you use by default?
We offer wooden cases, cartons, and aluminum flight cases depending on shipping method and protection needs.
Can you provide custom branded packaging and manuals?
Yes. We support custom color boxes, branded packaging, and customized user manuals.
What shipping methods do you support? Do you offer DDP?
We support air, sea, rail, and express shipping. DDP is available, and we choose the best solution based on destination country.
Can you help with Amazon FBA, overseas warehouses, and customs documents?
Yes. We can assist with Amazon FBA preparation, overseas warehouse delivery, and customs clearance document support.
What is the warranty period?
We provide 1–2 years warranty depending on the product, plus lifetime technical support.
What does warranty cover?
Warranty covers non-consumable parts. Consumables are not included.
How do you handle after-sales issues?
During warranty, we typically send replacement parts within 48 hours for customer replacement. For out-of-warranty parts, we still support troubleshooting and supply parts when needed.
Do you provide long-term technical support and spare parts?
Yes. We provide long-term technical support and supply spare parts and consumables when needed.
How can I start cooperation with Sculpt Parco quickly?
Send us an inquiry with your name, email, phone/WhatsApp, target market, and the devices you need. Include customization requests (logo, language, functions, packaging). Our sales team will reply within 24 hours.